Privacy Policy

• Contact details for you, the person receiving care and any caregivers, such as names, date of birth, phone, WhatsApp and email.
• Health and development information needed for care, such as history, assessments, session notes and reports.
• Payment records for sessions, packages and deposits.
• Website enquiries: only what you type into our forms.

• To plan and provide care, and to keep improving it.
• To book sessions and stay in touch by phone, WhatsApp or email.
• To run the centre, including payments, records and our parent app, where only linked caregivers can see a record.
• To meet legal and DHA requirements, and to protect the safety and rights of everyone at the centre.

We never sell your information. We share it only:

• Within our care team, who are all bound by confidentiality.
• With trusted providers who help us run the centre and this website, such as IT, messaging, analytics and payment services, under confidentiality.
• With schools, doctors or other professionals, when you ask us to.
• When the law requires it, or to keep someone safe.

• We use Google Analytics and Google Ads to understand how visitors use this website and to measure our advertising. These services may set cookies and collect details such as pages visited, device type and approximate location, under Google's own policies.
• We do not use these tools to identify you, and we never sell your information. You can opt out of personalised Google ads at any time in your Google Ad Settings.
• Embedded videos and maps (YouTube, Google Maps) and links such as WhatsApp may set their own cookies under their own policies. You can block or clear cookies in your browser.

• We use sensible safeguards and give access only to people who need it. No online system is completely secure, so we cannot guarantee absolute security.
• We keep records for as long as DHA rules and UAE law require, and other information only as long as we need it.

• You can ask to see or correct the information we hold about you or the person in your care.
• You can opt out of promotional messages at any time. Messages about sessions continue while you are enrolled.
• We may need to confirm your identity before acting on a request.

We may update this policy from time to time. The latest version is always on this page. Questions about your information? Reach us at: